We have a NO return/exchange policy. We do not accept returns under any circumstances due to sanitary reasons, which means after you have placed an order and it has shipped your item(s) can not be requested for a return/exchange.
Please get in touch if you have questions or concerns about your specific item. You can always contact us for any questions at firstname.lastname@example.org. Please allow up to 24 - 48 hours for a response, it may be sooner.
Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of Missouri River Soap or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS, please contact your local USPS office as they are best equipped to locate your package.
Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your items arrive damaged, please capture photo documentation/proof of the damage and contact the USPS and Divine Bath Intention immediately. We will file a claim on your behalf but will need proof and documentation from the customer to file the claim.
Orders can be canceled and fully refunded within 12 hours of purchase. Please send us an email with the order number and name on the order within 12 hours of purchase. We will let you know if the refund was approved or not if it is within the 12 hour window. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.